Please read these terms of sale carefully.
You will be asked to expressly agree to these terms of sale before you place an order for products from my website.
Time scale and stock levels
Please bear in mind that most items are handmade to order as only a small amount of items are kept ready made in stock to ensure exclusivity. I will endeavour to dispatch your item within 48 hours of cleared payment depending on availability. All gemstones are natural patterns therefore gemstones used for the item chosen may vary slightly from the image. You will be notified if there will be any major deviation from the image.
Hours of Service
My opening hours are Monday to Friday, 9am to 8pm. Emails for orders are monitored regularly, however a response may be slower at the weekend.
Price and payment.
Prices for items are quoted on my website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. I will verify prices as part of the sale procedure.
The prices on the website all include VAT, secure postage and will be wrapped in an attractive gift box or pouch.
UK next day delivery for items over £25 is only available Monday to Friday and not guaranteed for a Saturday.
I will arrange for the items to be delivered to the address for delivery indicated in your order.
Reasonable endeavours will be made to deliver items at the very latest within 5 days of the date of the order confirmation, unless there are exceptional circumstances. However, scheduled delivery is subject to the Royal Mail service. Royal Mail Special Delivery is used for each order over £25.
There must be someone present to accept and sign for the delivery. If not, please follow the instructions on the card left by the delivery company in order to collect your order or organize a re-delivery date.
We welcome international orders, Please contact me for international costs as they vary from country to country. Overseas customers may incur additional import duties and custom charges levied by local customs against orders dispatched to addresses outside the UK.
Risk and ownership
The items will be at your risk from the time of delivery. Ownership of the items will only pass to you upon delivery of the products. In the case of special commissions, I will be entitled to recover payment for the items, even where ownership has not passed to you.
You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant products or products unless the goods supplied have been made to your specifications.
If you cancel a contract on this basis, you must inform me in writing and return the products to me immediately, in the same condition and packaging in which you received them. Products returned by you within the 7 working day period will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to me.
If you cancel a contract on this basis I will not refund the amounts owed to you until I have received the goods back.
If you cancel a contract and are entitled to a refund, I will usually refund any money received from you using the same method originally used by you to pay for your purchase. I will process such refunds as soon as possible and, in any event, within 30 days of the day I received your valid notice of cancellation.
The information contained in this website is for general information purposes only. Whilst I endeavour to keep the information up-to-date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Images of products on my website are for illustrative purposes only; actual products may differ.
Rona Hawes. FGA. RJDip
Rona’s Beads Aboard