Terms & Conditions

Introduction

Please read these terms of sale carefully.

You will be asked to expressly agree to these terms of sale before you place an order for products from my website.

Price and payment

Prices for products are quoted on my website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. I will verify prices as part of the sale procedure.

The prices on the website all include VAT.

Delivery policy

I will arrange for the products to be delivered to the address for delivery indicated in your order.

I will use reasonable endeavours to deliver products at the very latest within 10 days of the date of the order confirmation, unless there are exceptional circumstances. However, scheduled delivery is subject to the Royal Mail service. I use Royal Mail Special Delivery for each order.

There must be someone present to accept and sign for the delivery. If not, please follow the instructions on the card left by the delivery company in order to collect your order or organize a re-delivery date.

Risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon delivery of the products. I will be entitled to recover payment for the products, even where ownership has not passed to you, in the case of special commissions.

Returns policy

You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant products or products unless the goods supplied have been made to your specifications.

If you cancel a contract on this basis, you must inform me in writing and return the products to me immediately, in the same condition and packaging in which you received them. Products returned by you within the 7 working day period will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to me.

If you cancel a contract on this basis I will not refund the amounts owed to you until I have received the goods back.

Refunds

If you cancel a contract and are entitled to a refund, I will usually refund any money received from you using the same method originally used by you to pay for your purchase. I will process such refunds as soon as possible and, in any event, within 30 days of the day I received your valid notice of cancellation.

Website disclaimer

The information contained in this website is for general information purposes only. Whilst I endeavour to keep the information up-to-date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

General terms

Images of products on my website are for illustrative purposes only; actual products may differ.

I will treat all personal information that I collect in connection with your order in accordance with the terms of my privacy policy.

Rona Hawes
Bourne Stringing